General info about 2020/21 cancelled or postponed events

The Italian Prime Ministerial Decree of March 8th, 2020 established “all and any event, exhibition and show of any nature, including film and theatre events, held in any site, either public or private, are suspended“.

In accordance with and by the effects of the article 88, D.L. 17/03/2020 n. 18, converted in L. 27/2020, as modified by D.L. n. 34 del 19/05/2020 (art. 183 paragraph 11), and following until 2022.

Kineticvibe Srl communicates:

All the tickets related to events originally scheduled from March 8th,2020 to September 30th, 2020, that have been postponed, will remain valid for the new dates of the events;

All the tickets related to events originally scheduled from March 8th, 2020 to September 30th, 2020, that have been cancelled, even following a postponement due to the different lockdown periods until 2022, will be refunded:

  • with a voucher valid 36 months from the date of issue, uploaded as Credit in the personal account on the shop that is been used to make the purchase, to spend on for any type of event, or,
  • the refund will be processed through bank transfer, net of any commission and VAT applicable, after the 36 months of validity of the voucher.

In the case an event gets cancelled, also in the case of cancellation following a postponement, we urge our customers to carefully follow the instructions provided in the specific communication and/or newsletter of said event, that will indicate the refund policy.

Any refund request must be sent only through official emails, indicated in the F.A.Q of each event and/or specific communication, not through other platforms or channels, including any social media nor different email addresses from those indicated, and not through any payment management platform: in order to be considered as valid, any refund request must be sent exclusively through the appointed email addresses indicated for each event.

In the event the official communication specifies that the refunds are automatically registered, and a credit voucher is already uploaded on your Kinetic Vibe account, every customer will be personally contacted once the refund queue of each even approaches the end of the voucher’s validity, to share the necessary bank details to process the refund.

Each customer received the appropriate information about the process of reception and spending instruction through official communication and newsletter. The Credit will be valid for 36 months from the date of issue, and will be applicable to any type of event organized by Kineticvibe Srl.

We are very grateful to all of our customer for the patience and collaboration given in support of this very intense and difficult historical time that the COVID-19 pandemic put all of us through, and we’d like to underline that the management of any request and refund will likely be longer than usual in respect of what specified in our terms and conditions, and following the company’s discretion. We ask to await our feedback on any sent request, not submitting further and multiple requests on the same topic or issue.


– Share the love Day in Korea – CANCELLED // Refunds terminated.

– The Korean Institute 2 – CANCELLED // Refunds in process.

– Share the love Con 2 – RESCHEDULED ad HELD on 31st October 2021 // Refunds blocked.

– Fandom Vibes 2020 – RESCHEDULED as DIGITAL, with monthly appointments through the whole year of 2021. // Refunds in process – March 2024.

– The Italian Institute 4 – CANCELLED // Refunds on queue – 2025.
A new event “The Italian Institute & More” is programmed in Milan on July 15th and 17th 2023.

– Operation Con 2 – RESCHEDULED as DIGITAL on March 26th and May 21st. // Refunds on queue – 2025.

In case of cancellation of the event it rests assured that:
“Following the adoption of the measures referred to the article 2, paragraph l, letters b) and d), of the Italian Prime Ministerial Decree of March 8th, 2020 and, by any means, due to the effects caused by the COVID-19 emergency, starting from the date of entry into force of the same decree and up to September 30th 2020, in accordance and for the purposes of the article 1463 of the Civil Code, occurs the unexpected inability to fulfill the due services in relation to contracts for the purchase of admission tickets of shows of any kind, including cinematographic and theatrical ones, and admission tickets to museums and other cultural places”.