General info about 2020 cancelled or postponed events
The Italian Prime Ministerial Decree of March 8th, 2020 established "all and any event, exhibition and show of any nature, including film and theatre events, held in any site, either public or private, are suspended".
In accordance with and by the effects of the article 88, D.L. 17/03/2020 n. 18, converted in L. 27/2020, as modified by D.L. n. 34 del 19/05/2020 (art. 183 paragraph 11),
Kineticvibe Srl states:
All the tickets related to events scheduled from March 8th,2020 to September 30th, 2020, that have been postponed
, will remain valid for the new dates of the events;
All the tickets related to events scheduled from March 8th,2020 to September 30th, 2020, that have been cancelled
, will be refunded:
- with a voucher valid 18 months to spend on our website for any type of event, uploaded as Credit in the personal account on the shop www.kineticvibe.net that is been used to make the purchase, or,
- - the refund will be processed on the credit card used to make the purchase or through bank transfer, net of any commission and VAT applicable, after the 18 months of validity of the voucher.
We remind that, once the refund is requested as Credit, it can’t be converted as a refund on a credit card.
In the case an event gets cancelled
we urge our customers to carefully follow the instructions provided in the specific communication and/or newsletter of said event, that will indicate the refund policy.
Any refund request must be sent only through official emails, indicated in the F.A.Q of each event and/or specific communication, not through other platforms or channels, including any social media nor different email addresses from those indicated, and not through any payment management platform: in order to be considered as valid, any refund request must be sent exclusively through the appointed email addresses indicated for each event
Each customer will receive the appropriate information about the process of reception and spending instruction through official communication and newsletter. The Credit will be valid for 18 months and will be applicable to any type of event organized by Kineticvibe Srl.
We are very grateful to all of our customer for the patience and collaboration given in support of this very intense and difficult historical time that the COVID-19 pandemic put all of us through, and we’d like to underline that the management of any request and refund will likely be longer than usual and following the company’s discretion, and might stretch in the following monts. We ask to await our feedback on any sent request, not submitting further and multiple requests on the same topic or issue.
LIST OF RESCHEDULED OR CANCELLED KINETICVIBE EVENTS:
In case of cancellation of the event it rests assured that:
“Following the adoption of the measures referred to the article 2, paragraph l, letters b) and d), of the Italian Prime Ministerial Decree of March 8th, 2020 and, by any means, due to the effects caused by the COVID-19 emergency, starting from the date of entry into force of the same decree and up to September 30th 2020, in accordance and for the purposes of the article 1463 of the Civil Code, occurs the unexpected inability to fulfill the due services in relation to contracts for the purchase of admission tickets of shows of any kind, including cinematographic and theatrical ones, and admission tickets to museums and other cultural places”